Enhancing Experience with Intelligent IVR

Welcome to the future of customer service – Intelligent IVR. At Vocally, we are proud to introduce our cutting-edge Intelligent IVR system, a sophisticated and advanced solution that takes customer interactions to new heights.

1.2B

IVR Recordings

$7.5 B

Active Devices

Enhancing Experience with Intelligent IVR

Welcome to the future of customer service – Intelligent IVR. At Vocally, we are proud to introduce our cutting-edge Intelligent IVR system, a sophisticated and advanced solution that takes customer interactions to new heights.

1.2B

IVR Recordings

$7.5 B

Active Devices

Interactive Voice
Response IVR

Intelligent IVR (Interactive Voice Response) is an advanced and sophisticated version of the traditional IVR system used in telephony and customer service operations. IVR is a technology that allows users to interact with a computerized system through voice or keypad inputs, typically used to handle incoming calls and direct callers to the appropriate information or department.

Features

Intelligent IVR takes this concept to the next level by incorporating artificial intelligence (AI) and natural language processing (NLP) capabilities.

Report & Analytics

Automated monitoring of call analytics to understand customer feedback and improve your operational efficiency.

Predictive analysis

We use AI and machine learning tools to create accurate customer profiles and predict their call reason.

Personalized & Multilingual

We develop multilingual IVR that can help you assist your customers globally in different languages.

Maximizing Efficiency with

IVR Technology

Seamless Communication

Our state-of-the-art IVR solutions help you enhance customer engagement with smart routing to refine your customer interactions.

Optimizing Resource Management

Boost your support agents’ productivity by allowing them to devote their time to more complex problems. Provide agents with quick access to caller details and history to handle queries faster.

20+

Don’t just take our
word for it!

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Let’s Talk

To better understand how Voice automation can be personalized to fit into your business needs, here’s our work flow process.

2725 Kingsway, Vancouver, BC V5R 5H4, Canada

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    Vocally is a Vancouver based start-up specializing in providing cutting-edge voice processing and ML development solutions that propel your organization towards unprecedented efficiency and success.

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